List of Text Message Templates

The following SMS templates are available in the system and may be sent automatically or manually, depending on the action.

Order Payment Link

Sent to the patient when a practitioner requests the patient to pay for an order.

Patient Refill Reminder

Manually sent to remind a patient that a refill is due.

Patient Sign-Up Success

Sent to the patient after they successfully register an account.

Patient Verification (Single Account)

Sent when a patient chooses to verify their account by text message and only one patient profile matches the phone number.

Patient Verification (Multiple Accounts)

Sent when a patient chooses to verify their account by text message and multiple patient profiles share the same phone number.

Forgot Password – Single Account

Sent when a patient requests a password reset by text message and only one patient profile matches the phone number.

Forgot Password – Multiple Accounts

Sent when a patient requests a password reset by text message and multiple patient profiles share the same phone number.

Order Status Update – Ready for Pickup

Sent to the order recipient when an admin updates the order status to Ready for Pickup.

Forgot Username

Sent to the patient when they request a reminder for their username.

Amount Owing Reminder

Sent to the paying party when there is an outstanding balance on an order.

This list helps you understand when each SMS message is triggered and who will receive it, allowing you to manage text notifications effectively.