Cart Error: Prices Cannot Be 0

Overview

If you encounter an error when submitting the cart, it is typically caused by one or more items having a price of 0.
The platform does not allow any item in the cart to have a zero price under any circumstance.

Even if you do not charge end users through the platform, a price value is still required for all items for validation and processing purposes.

Why This Happens

• The system requires every item to have a price greater than 0.

• If an item shows a price of 0, the cart cannot be submitted.

• This usually means the selected item does not currently have a selling price assigned in your catalog.

How to Fix the Issue

Follow the steps below to ensure all items have a valid price.

Step 1: Export Your Current Prices

1. Navigate to Settings

2. Go to Data Settings

3. Select Export

4. Choose Export Prices

5. Download and open the CSV file on your computer

Step 2: Update Prices in the CSV

• Review every row/item in the file

• Ensure each item has a default selling price

• The price cannot be 0

• If needed, set a minimal value such as 0.01

Note: Even if pricing is not used for billing, a non-zero value is mandatory.

Step 3: Save the File

• Save the updated CSV file to your computer

Step 4: Re-Import the Updated Prices

1. Return to Settings

2. Go to Data Settings

3. Select Import Existing Data

4. Choose Prices from the dropdown

5. Upload the saved CSV file

6. Complete the import to apply the changes

Result

• All items in your catalog will now have valid prices

• The cart will submit successfully

• This error will not occur again unless a new item is added with a price of 0

Best Practice

When adding new items to your catalog:

• Always assign a default selling price

• Use a minimal placeholder price (e.g., 0.01) if the item is not intended to be sold directly