Patient Verification

To access the Patient Website (Patient Portal), a patient must first register and verify their account. Verification ensures that only the correct patient can access their personal and order information.

Patient Registration Requirements

• A patient must already exist in the dispensary
  

• ​Patients can only register for the patient portal after being added by a practitioner.

• Patients cannot self-create an account without first being entered into the system.

Patient Verification Process

To verify their identity, the patient must:

• Enter their email address or phone number in the Patient Verification section of your dispensary

• Complete the verification steps provided

A list of patient portal and verification links is available in the Patient Website section.

Invite Patients to Register

During Patient Creation

When a practitioner creates a new patient, they can choose to send an email invitation prompting the patient to register and verify their account for the patient portal.

From the Patient Profile in Practitioner Account

After a patient has been created, a practitioner can re-send the registration invitation:

• Open the patient profile in the practitioner website

• Send the registration email again if needed

This is useful if the patient missed or deleted the original invitation.

Manually Register a Patient (Admin Only)

The dispensary admin can manually complete patient registration:

1. Open the patient profile in the Admin area

2. Enter a username and password for the patient

3. Mark the patient as Verified

4. Save the profile

Once verified, the patient can log in to the patient portal immediately.

Summary

Patient verification ensures secure access to the patient portal by:

• Requiring practitioner-created patient records

• Verifying identity via email or phone number

• Supporting email-based invitations

• Allowing admin-controlled manual verification when needed

This process protects patient data while keeping registration simple and flexible.