About Patient Portal (Website)

About Patient Portal (Website)

Patient Website (Patient Portal)

Estimated reading: 1 minute

The Patient Website, also referred to as the Patient Portal, allows patients to manage their account information, pay for orders, and place refill orders that have been made available to them by their practitioner.


Patient Website Links

Use the links below, replacing yourwebsitename with your dispensary’s URL:


Enable the Patient Website

If the patient website links are not working, it usually means the Patient Portal is not enabled on your account.

Add the Patient Portal to Your Subscription

  1. Go to Admin → Settings → Manage Add-Ons

  2. Select Patient Portal

  3. Add it to your subscription


Turn the Patient Website On

Even if the Patient Portal is included in your subscription, it may be turned off in settings.

  1. Go to Admin → Settings → Patient Website Settings

  2. Toggle the Patient Website setting to ON

  3. Save your changes


What Patients Can Do in the Portal

Once enabled, patients can:

  • Log in to their account

  • Verify and complete their registration

  • View their dashboard

  • Pay for pending orders

  • Order available refills

  • Manage basic account information (depending on settings)


Learn More

For a detailed walkthrough of patient functionality, workflows, and permissions, refer to the Patient Website Help Section.

The Patient Website improves convenience for patients while reducing administrative work for practitioners and dispensary staff.

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