Navigate to Admin → Settings → Notifications → Email to manage all email-related settings.
An Email Notifications Help Video is available for step-by-step guidance.
You can customize all emails sent to patients, practitioners, and administrators.
You may edit the content of system-generated emails.
Most emails are safe to customize.
Exercise caution when editing emails related to password resets, username verification, or account security.
Do not remove merge fields (tags), as they pull required data from the system.
If content is removed accidentally, support can assist with restoration.
A single email signature appears at the bottom of all outgoing emails.
You may add text and images.
Changes apply globally across all email templates.
All outgoing emails are tracked to confirm delivery status.
Tracking information is available in the Admin Dashboard.
This allows you to verify whether emails were successfully delivered.
You can configure the email addresses used by the system:
Support Email Address
Receives messages submitted via the practitioner contact form.
Admin Email Address
Receives all system notifications sent to the admin.
Sales Email Address
Used for sales-related communications, where applicable.
Mailgun is used to send system emails.
Do not modify or delete existing Mailgun settings, as this will stop email delivery.
You may optionally register and configure your own free Mailgun account to manage your email server, though this is not required.
You may create custom email templates for practitioners and patients.
Custom emails are not sent automatically.
These emails can be sent manually from the Order View in the Admin by selecting the desired email template for the patient or practitioner.
Email templates support merge fields that dynamically insert data from the system. Available fields vary by email type.
{DELIVERY_TYPE} – Shipment type (patient, practitioner, or pickup)
{TOTAL_SHIPPING_CHARGE} – Total shipping cost
{SHIPPING_COMPANY} – Selected shipping company
{SHIPPING_NAME} – Shipping service (e.g., Xpresspost, Expedited)
{SHIPPING_CARRIER} – Shipping company and service
{SHIPPING_ADDRESS} – Delivery address
{SHIPPING_DATETIME} – Shipment date
{TRACKING_NUMBER} – Package tracking number
{USER} – Recipient name (patient or practitioner)
{PRACTITIONER_NAME}
{PRACTITIONER_EMAIL}
{PRACTITIONER_PHONE}
{ORDER_ID} – Order or invoice number
{ORDER_DATE} – Date the order was submitted
{ORDER_SUBTOTAL} – Order subtotal
{GRAND_TOTAL} – Total order amount
{ITEMS_IN_ORDER} – Items ordered (quantity and price, including markup)
{TOTAL_TAXES} – Total taxes charged
{TOTAL_DISCOUNT} – Total discounts applied
{TOTAL_ORDER_FEES} – Order-level fees
{TOTAL_FORMULA_FEES} – Formula-related fees
{INSURANCE} – Shipping insurance amount
{PAID_BY} – Paying party (Practitioner or Patient)
{PAYMENT_STATUS} – Payment status
{PAYMENT_METHOD} – Payment method used
{FIRSTNAME} – Patient first name
{LASTNAME} – Patient last name
{CONFIRMATION_URL} – Payment or confirmation link for the patient
{CUSTOMER} – Dynamically inserts the correct recipient name
{CURRENT_STATE} – Current order status
{CONTACT_US_URL} – Link to the contact page
Email notifications provide a flexible and powerful way to communicate with patients, practitioners, and administrators while keeping messaging consistent and automated.