Processing an Order
Troubleshooting Cart - Cart Error Prices cannot be $0.00
Cart Error: Prices Cannot Be 0 Overview If you encounter an error when submitting the cart, it is typically caused by one or more items having a price of 0. The platform does not allow any item in the cart to have a zero price under any circumstance. ...
Print Infosheets
Print Infosheets You can print infosheets for custom formulas either one at a time or in bulk, directly from the Orders section. Print a Single Infosheet For each formula in an order, you can print an infosheet from the Fulfillment tab. Steps Go to ...
Print Custom Formula Labels
Print Custom Formula Labels You can print labels for custom formulas either one at a time or in bulk. Bulk printing is recommended when fulfilling multiple orders, as it saves significant time. Bulk Print Labels Bulk printing allows you to generate ...
Generate Shipping Labels
Generate Shipping Labels This guide assumes your dispensary is already integrated with your GoShippo account. If shipping has not been configured, complete your shipping setup first under Admin > Settings > Shipping. You may generate shipping labels ...
Modify Submitted Orders
Modifying Orders Dispensary Tree is designed to pre-authorize credit card payments, allowing you to safely modify orders before final payment is captured. When changes are made, the order total and invoice update automatically. Important Payment Note ...
Fulfilling Orders
Fulfilling Orders Overview Your dispensary receives orders from practitioners and patients. Orders are fulfilled by measuring out specific herbs, premix formulas, or shipping products. Once an order is fulfilled, inventory levels are automatically ...
View Orders
Orders Module Overview Navigation: Go to Admin > Orders The Orders module is where all orders placed by practitioners or patients are managed. Once an order is submitted, it will appear in this section until it is completed, cancelled, or archived. ...
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Admin Notifications
Admin Notifications Admin notifications alert you to important activity within your dispensary. Notifications appear in the top navigation bar as a bell icon, with a number indicating how many unread notifications you have. Notification Types The ...
Dashboard Settings
Admin Website Dashboard Navigation: Admin > Settings > Admin Website Overview The Admin Dashboard displays informational widgets that help you manage and monitor your dispensary at a glance. You have full control over which dashboard widgets are ...
Add a Custom Product
Add a Custom Product Steps to Add a Custom Product Navigate to Admin → Products → Add New Product. Step 1 – Enter the Product SKU Enter a unique SKU for the product. Step 2 – Set the Product Status By default, the product status is set to Publish. ...
View Product List
View Product List To view all products in your dispensary, go to: Admin > Products Product Types There are two types of products in the system: 1. Simple Products Do not require ingredients from your catalog Ready-made items that can be shipped or ...
View Orders
Orders Module Overview Navigation: Go to Admin > Orders The Orders module is where all orders placed by practitioners or patients are managed. Once an order is submitted, it will appear in this section until it is completed, cancelled, or archived. ...